cv 2.1

Wadyd
Sat Gomez

Genius by Title, Quality Engineer by Curiosity, Problem Solver by Nature | 9+ Years Making Technology Easier, One Device at a Time.

🧔 Opportunities

While I’m not actively searching, I’m always open to roles where I can contribute meaningfully, learn something new, challenge me and continue growing.I bring a strong foundation in technical support, hardware diagnostics, and field testing paired with a genuine curiosity for how things work, a methodical approach to problem-solving, and a close attention to detail. If something feels like a good fit, I’m happy to explore it and have a conversation.

If it challenges me, I’m probably interested.

⌨️ Current Role

I currently work as a Genius at Apple Retail UK, where I diagnose hardware issues, complete complex repairs, and support customers with empathy, technical clarity, and just enough humour to get through the day.Over the past 9+ years, I’ve developed deep technical experience across Apple devices, built a strong reputation for calm problem-solving, and consistently earned top customer satisfaction scores. I’m also the person teammates turn to when something just doesn’t make sense whether that’s a rogue error or a strange repair outcome.In 2024, I completed a 6-month Field Design Engineering career experience, working behind the scenes to test unreleased ███████ and ███████. I supported validation of ███████ systems and features in real-world environments, filed detailed radars, and collaborated directly with engineers to improve the end-user experience and influence early design decisions. I also had the opportunity to ███████ ███████. The role sharpened my focus on structured testing, documentation, and the kind of detail-oriented thinking I’m now building on as I move into quality and test engineering.Outside of work, I’m also a founding trustee of Whiskers Health Organisation, a registered animal rescue charity focused on rehoming cats and dogs across the UK and Europe. From building the website and securing nonprofit benefits, to helping transport and rehome rescues, I stay hands-on wherever I can.

Comfortable in Chaos, Useful in a Crisis

🤹 Skills

Over nearly a decade at Apple, I’ve developed a versatile set of technical and analytical skills combining hands-on hardware knowledge with real-world testing experience in the field.

  • Hardware diagnostics & device repair (Apple ecosystem)

  • Field testing & issue replication (FDE experience)

  • Field validation & cross-functional testing workflows

  • Bug reporting & radar filing with engineering teams

  • Quality assurance & product feedback

  • Log analysis and structured issue investigation

  • Proactive in identifying real-world edge cases and UX-impacting bugs

  • Strong organisation and workflow tracking for issue resolution

  • Collaborative partner to engineers, testers, and developers

  • Calm, methodical, and precise especially under pressure

🆘 People Come to Me When Things Get Weird

Whether it’s a misbehaving iPhone or a radar that needs translating, I’ve become the go-to person for calming chaos and explaining the unexplainable with clarity, and maybe a GIF or two.

🕵️ I Notice the Small Stuff

From unexpected iOS behaviours to the way customers describe problems, I tend to pick up on what others miss. It’s helped me uncover bugs, file radars, and make tech just a bit more human.

🎯 I’m Quietly Relentless

Between store repairs, field tests, upskilling in Coursera, Managing a Charity and Gaming, I somehow make time for all of it. Just don’t ask how... it might be magic or just good notes.

🏆 Achievements

I’ve survived system crashes, Genius Bar queues, and London commutes, fixed repairs that shouldn’t have been fixable, delivered field testing work ahead of schedule, and somehow still managed to be helpful, precise, and on time.

Over 50,000 threaded screws removed so far.

How I Work (When No One’s Watching)

Whether it’s a crash log, a repair pattern, or an odd user behaviour, I don’t just accept things as they are I dig. I like understanding the why behind problems, which often helps surface deeper issues before they become bigger ones.

🧠 I Learn Fast and Quietly

I’m not loud about learning, but I absorb things quickly. Whether it’s jumping into field-testing jargon or picking up automation basics, I get comfortable with new systems fast and usually find a better way to do things once I understand the landscape.

🤖 I Like Breaking Things

There’s something satisfying about testing a system until it cracks and then working out why it did. My Field Design Engineering experience taught me how to test methodically, escalate effectively, and speak both end-user and engineering languages.

🧩 I Spot the Gaps

I often find myself noticing when something’s missing whether it’s a test case, a customer edge scenario, or a dev overlooked detail. I don’t always shout about it, but I flag it, log it, and fix it when I can.

↩️ Previous Employment

Did a lot of useful things. Didn’t always write them down.

Each job added something I didn’t know I needed.

🎮 VMC

Between 2015 and 2019, I worked as a remote Game Tester for VMC where my main mission was to break things (on purpose), then explain exactly how I broke them (in painful detail).Over the years, I identified and documented 100+ quality bugs, tracked high-priority issues across builds, and became fluent in writing clear, reproducible test cases. Whether it was a glitchy animation, a game-breaking loop, or a typo in a death screen, I logged it all. I also adapted test cases on the fly and collaborated with teams to make sure each fix actually stuck.

🍽️ Hospitality (2005–2016)

I started in hospitality in 2007 as a glass collector and worked my way up to General Manager, running bars, pubs, and restaurants across London. Over the years, I covered everything from tills to tech managing teams, training staff, handling stock and audits, and building rotas that actually worked (most of the time).I took pride in keeping things running smoothly behind the scenes, whether that meant fixing the Wi-Fi when it failed mid-shift or jumping behind the bar during a Friday night rush. I also supported sister venues when they needed an extra hand or just someone who could fix the printer without making it worse.Those years taught me how to lead under pressure, stay calm in chaos, and solve problems before they became visible.

📜 Certifications

I didn’t follow a traditional academic path most of what I know, I’ve learned through hands-on experience, curiosity, and a lot of late-night deep dives into Coursera and documentation.
I may not have a degree, but I’ve earned my education one solved problem at a time.

Qualified by competency, not permission.

🔐 IBM Cybersecurity Specialisations

Issued via Coursera with enough acronyms to make your firewall sweat:• Cybersecurity Compliance Framework & Sys Admin
• Cybersecurity Breach Case Studies
• Cybersecurity IT Fundamentals Specialization
• Cybersecurity Roles, Processes & OS Security
• Cyber Threat Intelligence
• Introduction to Cybersecurity Tools & Cyber Attacks
• Network Security & Database Vulnerabilities
• Penetration Testing, Incident Response and Forensics
From risk analysis and compliance to network security and threat response trained to think like an attacker, act like a defender, and document like someone who knows the difference between a log and a logfile.

🛸 Drone pilot (A1/A2/A3)

Trained, licensed, and mildly obsessed with aerial shots.

🛠️ Apple certified in iOS and Mac repair (ACiT + ACMT)

Trained to diagnose, test, and complete end-to-end repairs across Apple’s ecosystem, with thousands of real-world repairs completed in a high-volume retail environment.

🧠 Google & IT Support

• Google Cybersecurity Professional Certificate (v2)
• Google IT Support Professional Certificate (v2)
Training in IT support foundations, system troubleshooting, networking basics, and the fundamentals of cybersecurity. Basically, the part where you fix the internet and the people using it.

🐾 Pet First Aid & CPR

Because I also rescue animals, patch up kittens, and run a charity, just in case you thought I only fix tech.

🏸 Hobbies & Interests

It started with “just curious if…” and ended with a drone license, a rescue charity, a 3D printer in the hallway, and more gadgets than space in my room.

Every hobby started with “I wonder what happens if…”

✈️ Travel (with Animal treats & a Drone)

I like exploring new places, and I somehow always end up feeding strays or filming the view. I’m a certified drone pilot, so whether it’s mountain trails or street cats I’ve probably got footage. Some animals followed me home, which turned into rescue work. Unplanned, but not unwanted.

🔨 Breaking Things (On Purpose)

I learn best by doing usually by breaking things first. Whether it’s tweaking Python scripts, messing with AI tools, or experimenting with a 3D printer, I like figuring things out hands-on. Trial and error is half the fun (and usually how I find the real answers).

🎮 Gaming (Mostly Tactical, Occasionally Chaotic)

I’m into first-person shooters like Escape from Tarkov and Warzone games that reward quick thinking, attention to detail, and the ability to survive even when everything goes sideways. It’s fun…

If it’s broken, messy, or slightly feral I usually get involved.

Wadyd Sat G.